Written by: Benjamin P. Seesel
This is an inspiring time for commercial banking leaders. Commercial banks were a critical engine of the recovery in 2020, helping businesses of all types navigate COVID-19 and remain on a firm footing. And across this year the commercial bank has been an equally-critical instrument of the renewal, helping companies accelerate back to life despite a bumpy economic recovery and an unending pandemic.
To maintain the commercial bank’s critical role as the growth engine of the economy, leaders in the business must stay ahead of emerging threats and opportunities driving the future of the industry. In November 2021, Gartner hosted a roundtable of commercial banking and treasury leaders from some of the biggest financial institutions in North America for a spirited discussion about forces of disruption impacting the business. Participants pointed to the following five trends that commercial banks must navigate in order to sustain the growth of the business:
To learn more about technology investments commercial banking leaders are making to stay ahead of these and other trends, click here to see the results of Gartner’s 2021 Financial Services Technology Survey. For info on additional trends affecting the commercial bank and other lines of business, click here for our perspective on four major forces affecting the industry. Additionally, schedule a call with a Gartner expert to discuss how we can help you identify and preempt emerging trends impacting your business, via our scenario planning toolkit and other resources.